PRIVACY POLICY

At Towering Hive ("we", "our", or "us"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website https://toweringhive.com.au and use our digital and app development services.

We manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We may collect personal information from you in a variety of ways, including when you visit our website, fill out a form, engage us for services, or interact with us. The types of personal information we collect may include:

Identity Data: Name, job title, company name.

Contact Data: Email address, phone number, billing address, business address.

Financial Data: Payment details (processed securely via third-party payment gateways).

Technical Data: IP address, browser type, operating system, website usage data collected via cookies.

Project Data: Information, credentials, and data you provide us to facilitate app development and service delivery.

Directly from you: When you contact us, request a quote, or sign a service agreement.

Automatically: As you navigate through our website, we may use cookies and similar tracking technologies to collect Technical Data.

From third parties: Such as analytics providers (e.g., Google Analytics) or publicly available business registries.

We use your personal information for the following purposes:

To provide, operate, and maintain our Services.

To communicate with you regarding project updates, invoicing, and support.

To respond to your inquiries and provide customer service.

To send administrative information, such as changes to our terms, conditions, and policies.

To improve our website and tailor our marketing efforts.

To comply with our legal and regulatory obligations.

We do not sell, trade, or rent your personal information to others. We may share your information with:

Service Providers: Third-party vendors who perform services for us (e.g., hosting providers, payment processors, cloud storage, CRM platforms).

Professional Advisors: Lawyers, accountants, and insurers where necessary for our business operations.

Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, destruction, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our website uses cookies to enhance user experience and analyze site traffic. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, some parts of the website may not function properly.

Under the Privacy Act, you have the right to:

While we are based in Australia, some of our third-party service providers (e.g., cloud servers) may be located overseas. By providing us with your personal information, you consent to the transfer of your information outside of Australia, acknowledging that we will take reasonable steps to ensure overseas recipients comply with the APPs.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us via form: Let's Connect